CarbonCycles Help Centre
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Find delivery information, product guides, warranty help, and answers to common questions.
Need personal help?
support28@carboncycles.cc
Guides and FAQs
Find the answer you need
Open a topic to see practical product and account guidance.
DiscoBrakes product guidesBrake pads, rotors, and maintenance
- About disc brake pad compounds
- Not sure which disc brake pad you need? Compare pad outlines in our identifier. Download the Disc Pad Identifier PDF
- How to replace Shimano XT disc brake pads
- Five common problems with disc brakes - sorted
- Floating and fixed rotors explained
- How to replace a worn disc rotor (with video)
- How to replace V-brake pads
CarbonCycles eXotic guidesForks, pedals, cleats, and cockpit setup
Account and delivery helpPassword email and import-charge information
Password email
If you have not received your password by email, check that your email address is correct. Then check your Spam folder and update your Spam settings to allow email from us.
Import duties and taxes
Orders dispatched from outside your country may be subject to import taxes, customs duties, and carrier handling fees. Unless a charge is explicitly shown as included or collected at checkout, you are responsible for paying it. If your delivery option states that duty is included but customs duty is charged again on delivery, contact Customer Service and we will reimburse the duplicate duty charge.
Company information
Our locations
View the company details for our United Kingdom, United States, and Singapore locations.
About Us
Contact Customer Servicessupport28@carboncycles.cc
CarbonCycles.CC UK
United Kingdom
DiscoBrakes.Com Pte Ltd
TheFbaPrep, Unit 1, Blackacre Road, #TFP35488
Great Blakenham
Ipswich
Suffolk IP6 0FL United Kingdom
TheFbaPrep, Unit 1, Blackacre Road, #TFP35488
Great Blakenham
Ipswich
Suffolk IP6 0FL United Kingdom
CarbonCycles.CC USA
USA
DiscoBrakes.Com Pte Ltd
870 E. Market St.
Akron
Ohio
44305
USA
870 E. Market St.
Akron
Ohio
44305
USA
CarbonCycles.CC SG
Singapore
DiscoBrakes.Com Pte Ltd established 2007
Company registration number: 200716616E
VAT number: GB 908 6908 89
GST number: 200716616E
support27@discobrakes.com